Frequently Asked Questions
Q: When can I book tickets for the 2014 Napa Valley Jazz Getaway?
A: All tickets for our 2014 event are on sale now! 2015 tickets will go on sale this summer (exact date TBA).
Q: Is there an age limit of 21 years old to attend since this is a wine event?
A: No. There is no age restriction. However, we do not recommend children under the age of 10 as we do not want younger children disturbing our concert goers. Please leave all small children with the grandparents and enjoy a few days in the romantic wine country by yourselves.
Q: Where can I get my ACCESS CARD?
A: ACCESS CARDS will be available for pickup starting Monday, June 9th at noon from the Jamieson Ranch Vineyards tasting room and the Westin Verasa Napa concierge.
Q: Where can I find my seat number for the performance(s) at Jamieson Ranch Vineyards?
A: Seat assignment at Jamieson Ranch Vineyards should be printed on your tickets as well as in your email ticket purchase confirmations. Gold Package holders will have the same numbered seats for shows on Thursday, Friday, Saturday, and Sunday (Lincoln Theater seats are exactly the same as your seats at Jamieson Ranch Vineyards).
Q: Is there a wait list for the Welcome Dinner?
A: There is a wait list for the Welcome Dinner. If you would like to be placed on it, please send an email to firstname.lastname@example.org requesting a spot.
Q: Is there covered seating for the concert events at Jamieson Ranch Vineyards?
A: No. Seating at Jamieson Ranch Vineyards is fully outside under the sun/stars. Please bring a hat and/or sunscreen. No umbrellas will be allowed as that will obstruct the view for the people behind you. However, we are starting our outdoor shows at 4:30pm so that most of the midday hot sun will be done by then.
Q: Are all seats reserved at Jamieson Ranch Vineyards or is there "picnic" style seating?
A: All seats are reserved chairs.
Q: Are the venues within walking distance of the Westin?
A: No. Attendees can drive themselves, take a cab or hire a limo service. Both venues are about 15 minutes from the Westin by car.
Q: Where can I purchase Brian's wine ("Culbertson" Pinot Noir in partnership with Reata Winery and Jamieson Ranch Vineyards)?
A: Click HERE to purchase. It's really good!
Q: What are the dates for NVJG 2015?
A: Brian Culbertson's Napa Valley Jazz Getaway 2015 will be June 10 - 14, 2015.
Q: Will food or drinks be available for purchase at the concert venues?
A: Yes. Lots of food options will be available at the venues.
Q: Can I bring my own food or drinks to Jamieson Ranch Vineyards?
A: No. Outside food and drinks are not permitted, but there will be many choices available on the grounds.
Q: Does NVJG need volunteers?
A: Yes! If you are interested in being a volunteer at NVJG 2014, please send an inquiry to email@example.com.
Q: I bought a single day ticket. Can I attend the Late Night Hang following the show?
A: The Late Night Hangs are only for 4-Day Gold Package and 2-Day Silver Package holders. Get your tickets HERE.
Q: Will there be an information desk available in Napa if I have questions?
Location and hours of operation will be posted closer to the Getaway date via our newsletter. Please be sure you're on the newsletter distribution list by signing up HERE.
Q: Are there hotel and flight packages available?
A: We do not offer hotel and flight packages. Please be sure to review our website travel page for tips and recommendations HERE.
Q: How do I become a VIP for 2015?
A: VIP Packages are offered in the following order of priority:
1) Returning VIPs from the prior year
2) Returning Gold Package holders from the prior year
3) General Public
Q: If I have purchased a Gold or Silver Package, do I need to check-in upon arrival to receive my credentials?
Gold and Silver Package holders only need their tickets for entry into the concerts.
Gold Package holders will need their GOLD ACCESS CARD to gain entry into the daily Wine Downs and Late Night Hangs.
Silver Package holders will need their SILVER ACCESS CARD to gain entry into the Saturday Late Night Hang.
ACCESS CARDS can be picked up at the Jamieson Ranch Tasting Room or the Westin Verasa concierge.
Q: I am interested in the Silent Auction. Will I be able to see a list of items ahead of time?
A: We are finalizing a list of silent auction items. We will make this list available closer to the event.
Q: I purchased a Gold Package but didn't receive the email with the hotel link. How do I get it?
A: If you purchased your Gold or Silver Package online, you will receive a ticket purchase confirmation email from Ticketfly with the hotel booking link included.
If you purchased your Gold or Silver Package by calling Ticketfly, please send an email to: firstname.lastname@example.org. The hotel link will be sent to you via email.
Q: I've already bought my tickets, but cannot go. Can I get a refund?
A: Unfortunately, no. All ticket sales are non-refundable.
Q: Will there be handicap seats and parking available?
A: Yes. Please contact Guest Services at email@example.com for additional information.
Q: I selected "Standard Delivery" for receiving my tickets. When will I receive them?
A: Tickets are to be mailed during the first week of April. If you have not received your ticket via Standard Delivery by the end of April, please contact Guest Services at firstname.lastname@example.org.
Q: Do you offer group discounts?
A: We do offer group discounts for groups of larger than 20 traveling together. Please contact Guest Services at email@example.com for additional information.
Q: What is needed to get into the concerts?
A: Your concert ticket is your admission to the shows. 4-Day Gold Package and 2-Day Silver Package holders are only issued one ticket, which is good for all shows within the package. Single Day Ticket Holders will need to present a ticket for each show.
Q: What is the weather like in Napa?
A: Evenings can be cool, even in summer, so bring a sweater for outdoor dining.
In the town of Napa, the average temperature in June is 66 degrees, while the average high is 78 degrees and the average low temperature is 51 degrees.
Please visit our website travel page for additional tips and information about Napa by clicking HERE.
Q: Are the wine tastings at the ACCESS CARD partner wineries pre-paid?
A: No, the tastings are not pre-paid.
We recommend you contact the wineries to get more pricing information and to make appointments.
Click on the following link for the list of participating wineries. Click on their logos for contact information HERE.
Q: Can I purchase tickets by phone?
A: Yes, please contact Ticketfly at: 1-877-987-6487
Your Napa Team